What key performance indicators are often used in health quality assessments?

Patient satisfaction scores and complication rates are essential key performance indicators in health quality assessments because they directly reflect the quality of care provided to patients and the outcomes of healthcare services. Patient satisfaction scores offer insights into the patients' perspectives on their experiences, including the effectiveness of communication, the environment of care, and overall satisfaction with the services received. High satisfaction indicates that the healthcare provider is meeting or exceeding patients' expectations.

Complication rates serve as a measure of the effectiveness and safety of clinical procedures. They indicate how often patients experience negative outcomes after receiving treatment or undergoing surgery, which can be critical for identifying areas that require improvement in clinical practices. Lower complication rates are preferable as they signify a higher standard of care, fewer adverse events, and improved patient safety.

In contrast, while staff turnover rates, total healthcare expenses, and employee training frequency can also influence the quality of healthcare delivered, they do not measure patient experiences or clinical outcomes as directly as patient satisfaction scores and complication rates do. Thus, option B encompasses the most relevant indicators for assessing healthcare quality.